After hours program

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SPOT ON | Supporting Patient Outcomes through Organised Networks
Hospital avoidance program.

The aim of the SPOT ON project is to ensure patients receive the care they need from the most appropriate clinician in the right place at the right time, every time.

The Queensland Ambulance Service, Queensland Health, and GP networks are working together to give patients who call an ambulance, but are deemed suitable to be cared for by a GP, the option of avoiding long waits in the Emergency Department.  Members of the community who call an ambulance but do not have a life-threatening illness can be treated by GPs skilled in more acute care presentations.

This project is a pilot showing very positive results for patients within the first 12 months.  The range of conditions which can be managed within this model is currently being expanded and will be available through HealthPathways in the future.


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About the program


The PHN is funded by the Commonwealth Department of Health to address gaps in after hours service arrangements and improve service integration within the PHN region.

The key objectives of the program are to:

  • Increase the efficiency and effectiveness of after hours primary health care for patients, particularly those with limited access to health services; and
  • Improve access to after hours primary health care through effective planning, coordination and support for population based after hours primary health care.

In our region, the PHN is working with consumers and health providers to:

  1. Develop innovative solutions to address service gaps;
  2. Address the lack of, or equity of access to, after hours primary health care;
  3. Improve patient experience by encouraging health care providers to work collaboratively;
  4. Address fragmentation and increase the efficiency and effectiveness of communication and continuity of care across providers
  5. Increase consumer awareness of after hours primary health care available in the community.

The PHN commissions services to meet the objectives outlined above.  Tender opportunities are released on the PHN’s Tenderlink site as needed and providers can register to receive notifications when an opportunity arise.