Mental Health and Suicide Prevention

Stepped care mental health reform


You may have heard mental health services are changing.

This new approach to mental health care will allow clients to access the most appropriate services via a more streamlined process.

Clients, carers and health professionals can call 1300 219 658 to speak to a trained health professional who will direct you to the best service for your needs.

Find out more about how these changes will affect you here.

 

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About mental health services

The Australian Government has invested in evidence-based mental health services to support people in our communities to achieve optimal mental health and wellbeing. PHNs have a role in identifying community needs and determining how to most effectively deliver accessible, quality mental health services.

You can read about our region’s health needs and priority areas in our Mental Health and Suicide Prevention Needs Assessment 2015-16. Using this planning information, and within a robust tender process, our PHN has commissioned mental health providers in the community to deliver these services.

Our philosophy of building on and enhancing the existing mental health system is coupled with a rigorous monitoring framework aimed at ensuring service effectiveness. In 2018 our PHN will release a new platform for patients and community members alike to provide their feedback on their experience of mental health services.

Whilst PHN does not deliver services, we work with service providers to achieve better outcomes for the community. This includes a lead agency role for Partners in Recovery and a coordination role in suicide prevention action planning. Suicide Prevention trials sites are operating in Gympie, Maryborough and North Burnett. PHN is working with these communities to develop community action plans based on evidence based interventions and collaboration.

About stepped care

Mental health stepped care is an evidence-based approach to the delivery of mental health services. It offers clients and referrers a flexible hierarchy of tailored interventions matched to an individual’s needs. Stepped care is about ensuring that people can access the most appropriate services for their mental health needs at any given time – including the ability to step up and down to different levels of care as their needs vary.

The stepped care model has been developed in close consultation with mental health experts, consumer and carer groups and is the result of many years of advocacy from the sector.
These services will be supported by a central intake and triage service run by Artius Health Pty Ltd. which will help to direct patients to the right services for their needs.

These services will be supported by a central intake and triage service run by Artius Health Pty Ltd. which will help to direct patients to the right services for their needs.

Low-intensity services are aimed at early intervention for people who are experiencing life stress, or are at risk of or experiencing mild to moderate mental ill health.

These services can be accessed through online, telephone, face-to-face or as group services.

Low-intensity services don’t require a referral and people can access the services as they need them. However if the severity of a person’s illness increases then a GP can review their needs to potentially access more intense supports.

This will provide psychological therapies for individuals who may not otherwise be able to access services.

Services will be provided by qualified mental health professionals. These services may be delivered by a range of mental health workers, including clinical psychologists, GPs, mental health nurses, psychiatrists, or Aboriginal and Torres Strait Islander social & emotional wellbeing
workers.

Primary mental health care services for people with severe mental illness will provide clinical care coordination for people with a diagnosed mental illness that is ongoing and significantly impacts on their social, personal and work life.

Care coordination is provided by a mental health nurse credentialed with the Australian College of Mental Health Nurses or equivalent and may involve
consulting with primary and acute care providers, emergency services, family and other agencies to improve integration of services with the aim of improving clinical outcomes.

This service will improve the follow up care by providing outreach and follow-up to individuals directly after a suicide attempt. The focus is on connecting people to existing health, clinical and community based support.

Referrals for this service will most often be made by acute care or emergency departments. People will be accessing services which may be provided by vocationally qualified mental health workers, or qualified lived experience practitioners.

Members of the Aboriginal and Torres Strait Islander community will be able to access culturally appropriate care coordination and mental health services. These will be provided by culturally competent mental health professionals.

Opportunities for referral into the service may include self-referral, general practice or Aboriginal and Torres Strait Islander health services.

Services will address the needs of clients with different care requirements – from low-care to high-care.

Care coordination may involve working in partnership with primary and acute care providers, emergency services, family, community and other agencies to improve integration of services with the aim of improving clinical outcomes.

Child and youth services will deliver youth-specific care coordination and mental health services for people under 25 years.

Services are provided by qualified mental health professionals with experience and accreditation in working with children and youth. These may include clinical psychologists, mental health nurses, psychiatrists, social workers, or Aboriginal and Torres Strait Islander social & emotional wellbeing workers.

Referral pathways include general practice, headspace centres, or early youth psychosis centre. Care coordination may involve working in partnership with primary and acute care providers, family, school, employers and other agencies to improve integration of services with the aim of improving clinical outcomes.

Other services and resources

Partners in Recovery (PIR) helps people living with a mental illness find a support team or service that’s right for them.

PIR aims to support people with a severe and persistent mental illness who are experiencing complex needs. Our Support Facilitators aim to link people in with services and supports based on their needs and coordinate these services and supports. PIR also work to support the carers and families by putting them in touch with different local services for support and helping everyone to connect, collaborate and integrate.

PIR is supported in its activities through the Strategic Partners Group, Consumer Partner Group and Carer Partner Group. The PIR service is offered in each of the three PHN regions; Sunshine Coast, Wide Bay and Central Queensland and PIR accepts both self referrals and referrals from health practitioners, as long as the health practitioner has the consent of the client.

Referrals


Central Queensland

  • If you are already a registered HealthPathways user, please click here to access the stepped care referral pathways information.
  • If you are not a HealthPathways user, please contact Sarah Smith via email or telephone (07) 4921 7777 (Monday to Friday).
  • Once you have login access, the referral pathways information can be found under “Allied Psychological Services” in the search engine.
  • Call 1300 219 658 for the PHN’s centralised referral and triage service.

Wide Bay

  • If you are already a registered HealthPathways user, please click here to access the stepped care referral pathways information.
  • If you are not a HealthPathways user, please contact Bonnie Dale via email or telephone (07) 4131 0800 (Monday to Friday).
  • Once you have login access, the referral pathways information can be found under “psychology requests” in the search engine.
  • Call 1300 219 658 for the PHN’s centralised referral and triage service.

Sunshine Coast and Gympie

  • If you are already a registered HealthPathways user, please click here to access the stepped care referral pathways information.
  • If you are not a HealthPathways user, please contact Clinton Bazley via email or telephone (07) 5456 8100 (Monday to Friday).
  • Once you have login access, the referral pathways information can be found under “psychology and counselling” in the search engine.
  • Call 1300 219 658 for the PHN’s centralised referral and triage service.