Aged care

Learn about the PHN’s role in aged care

The Australian Government is implementing reforms to the aged care sector, including the referral process, and how patients’ access aged care services. General practitioners, allied health professionals, consumers, carers, family and friends should now contact My Aged Care on 1800 200 422 as their first point of entry and referral. My Aged Care will then assist the person to access the right service at the right time. This could be a Commonwealth Home Support Program or a visit from the Aged Care Assessment Team.

The PHN has developed two guides for use when navigating the aged care system:

Aged Care for Consumers [PDF] 
Aged Care Services for GPs [PDF] 

Advance care planning offers people the opportunity to discuss with family members, carers, friends and health professionals the choices for care at the end of life.

The advance care plan Statement of Choices form focuses on your wishes and choices for health care into the future.

Your advance care plan, including your Statement of Choices form, will only be used to help guide health care decisions if you are unable to make or communicate your decisions. You can change your mind, your plans and legal documents at any time.

You can complete your advance care plan for yourself. However, it is a good idea to complete this together with your doctor. You can also complete an advance care plan for someone else if they do not have the capacity and if you are their recognised substitute decision maker.

Visit the SCHHS Advance Care Planning site  to access, print and read instructions about the Statement of Choices forms.

After you have completed the forms:

  • Once you have recorded your decisions, give copies of the documents to those you trust – including family members, close friends, your GP and your local hospital. This will ensure your future health care choices are respected if you are unable to make to communicate your decisions.
  • Remember, you can change your mind, your plans and legal documents at any time. It is a good idea to review your plans regularly.

For further information please email:

Further resources

Older person with carer

About the program

We work to support partnerships between general practice, RACFs, pharmacists, allied health professionals, hospitals and community health care providers to improve the coordination of health services for older community members of our catchment.

The PHN annual Health Needs Assessment aims to identify services gaps in the aged care sector, and consider locally-relevant, person-centered service design. The PHN Health Needs Assessment 2015-16 identified elderly persons as a priority population throughout our region, and as such, the PHN is committed to providing ongoing solutions to more efficient, accessible primary health care to those working and engaging with the sector.

The PHN is consulting with a broad range of consumers, carers and providers of aged care services in the community to identify needs, current issues in accessing services, and health service capacity now and into the future. We work in partnership with consumers and providers to develop and implement locally based activities to improve access to primary health care for older residents living in the community.

In particular, the PHN consults with consumer networks throughout the region to better understand the kinds of services elderly populations require. This includes collaboration with aged care facilities and their residents, the Hospital and Health Services in each area and primary health care service providers to improve care pathways for residents and enhance access to health services.