Mental health services

Mental health stepped care offers a flexible hierarchy of tailored interventions matched to an individual’s needs. Stepped care is about ensuring that people can access the most appropriate services at any given time – including the ability to step up and down to different levels of care as their needs vary.

Artius Health

These services are supported by a central intake and triage service run by Artius Health which helps to direct patients to the right services for their needs.

Call 1300 219 658 to speak to a trained health professional who will direct you to the best service for your needs.

Partners in Recovery (PIR)

PIR supports people with a severe and persistent mental illness who are experiencing complex needs. Support Facilitators aim to link people with services and supports based on their needs and coordinate these services and supports. PIR also supports carers and families by putting them in touch with different local services for support and helping everyone to connect, collaborate and integrate.

About stepped care

The stepped care model has been developed in close consultation with mental health experts, consumer and carer groups and is the result of many years of advocacy from the sector.

Our region’s health needs and priority areas are outlined in our  2017-18 Mental Health Needs Assessment Reference. Using this planning information, and within a robust tender process, our PHN has commissioned mental health providers in the community to deliver these services.

Our philosophy of building on and enhancing the existing mental health system is coupled with a rigorous monitoring framework aimed at ensuring service effectiveness.


Psychologist in group therapy
Dial 000 in an emergency
If someone is at immediate risk of attempting to harm themselves or someone else, call triple zero (000).

Support services

  • Lifeline 13 11 14
  • Suicide Call Back Service  1300 659 467
  • Men’s Line Australia 1300 78 99 78

Fact sheets

The new approach to mental health care will allow clients to access the most appropriate services via a more streamlined process. Find out how these changes affect you.

  • I am a GP

    How the changes to mental health services affect you and your patients. Read more

  • I am a client or carer

    Learn about the changes are being made to mental health services in your region. Read more

  • I am a stakeholder

    How the changes to mental health services affect your community.
    Read more

  • FAQs

    The PHN is implementing stepped care mental health services in our region.
    Read more

Related pages

Reporting requirements

If you a commissioned provider of mental health services, review your reporting requirements.

Referral pathways


Central Queensland
  • CQ HealthPathways – found under allied psychological Services
  • If you are not a HealthPathways user, contact Sarah Smith via email or telephone (07) 4921 7777
Wide Bay
  • WB HealthPathways – found under psychology requests
  • If you are not a HealthPathways user, contact Bonnie Dale via email or telephone (07) 4131 0800
Sunshine Coast and Gympie
  • SC HealthPathways – found under psychology and counselling
  • If you are not a HealthPathways user, contact Clinton Bazley via email or telephone (07) 5456 8100.

Training