Mental health services

Mental health stepped care offers a flexible hierarchy of tailored interventions matched to an individual’s needs. Stepped care is about ensuring that people can access the most appropriate services at any given time – including the ability to step up and down to different levels of care as their needs vary.

About stepped care

The stepped care model has been developed in close consultation with mental health experts, consumer and carer groups and is the result of many years of advocacy from the sector.

Our region’s health needs and priority areas are outlined in our  2017-18 Mental Health Needs Assessment reference. Using this planning information, and within a robust tender process, our PHN has commissioned mental health providers in the community to deliver these services.

Our philosophy of building on and enhancing the existing mental health system is coupled with a rigorous monitoring framework aimed at ensuring service effectiveness.

These services are supported by a central intake and triage service which helps to direct patients to the right services for their needs.

Call 1300 219 658 to speak to a trained health professional who will direct you to the best service for your needs.

National Psychosocial Support measure (NPS)

The NPS program is for people with moderate-severe mental health conditions who do not quite meet NDIS eligibility.  The supports offered by the program provide a range of non-clinical community based support individuals to achieve their recovery goals.

For more information on the NPS program, please see our NPS page.

    Psychologist in group therapy
    Dial 000 in an emergency
    If someone is at immediate risk of attempting to harm themselves or someone else, call triple zero (000).

    Support services

    • Lifeline 13 11 14
    • Suicide Call Back Service  1300 659 467
    • Men’s Line Australia 1300 78 99 78

    Fact sheets

    The new approach to mental health care will allow clients to access the most appropriate services via a more streamlined process. Find out how these changes affect you.

    • I am a GP

      How the changes to mental health services affect you and your patients. Read more

    • I am a client or carer

      Learn about the changes are being made to mental health services in your region. Read more

    • I am a stakeholder

      How the changes to mental health services affect your community.
      Read more

    • FAQs

      The PHN is implementing stepped care mental health services in our region.
      Read more

    Related pages

    Reporting requirements

    If you a commissioned provider of mental health services, review your reporting requirements.

    Referral pathways

    Central Queensland
    • CQ HealthPathways – found under allied psychological Services
    • If you are not a HealthPathways user, contact Sarah Smith via email or telephone (07) 4921 7777
    Wide Bay
    • WB HealthPathways – found under psychology requests
    • If you are not a HealthPathways user, contact Sue Lovejoy via email or telephone (07) 4131 0813
    Sunshine Coast and Gympie
    • SC HealthPathways – found under psychology and counselling
    • If you are not a HealthPathways user, contact Clinton Bazley via email or telephone (07) 5456 8100.