Stepped Care

Mental health stepped care offers a flexible hierarchy of tailored interventions matched to an individual’s needs. Stepped care is about ensuring that people can access the most appropriate services at any given time – including the ability to step up and down to different levels of care as their needs vary.

The stepped care model has been developed in close consultation with mental health experts, consumer and carer groups and is the result of many years of advocacy from the sector.

Our region’s health needs and priority areas are outlined in our  2017-18 Mental Health Needs Assessment reference. Using this planning information, and within a robust tender process, our PHN has commissioned mental health providers in the community to deliver these services.

Our philosophy of building on and enhancing the existing mental health system is coupled with a rigorous monitoring framework aimed at ensuring service effectiveness.

Referral pathways


Mental health services are supported by a central intake and referral line, to help direct patients to the right services for their needs.

Call 1300 747 724 to speak to a trained health professional who will direct you to the best service for your needs.

    Referral templates


    Templates are available to download on the PHN’s referral page for:

    • Medical Director
    • Best Practice
    • Zedmed
    • Genie

  • CQ HealthPathways – found under allied psychological Services
  • If you are not yet a HealthPathways user, contact Sarah Smith via email or telephone (07) 4921 7777
  • Wide Bay
    • WB HealthPathways – found under psychology requests
    • If you are not yet a HealthPathways user, contact Sue Lovejoy via email or telephone (07) 4131 0813
    Sunshine Coast and Gympie
    • SC HealthPathways – found under psychology and counselling
    • If you are not yet a HealthPathways user, contact Clinton Bazley via email or telephone (07) 5456 8100.
    Man in early thirties on journey to better mental health
    Dial 000 in an emergency
    If someone is at immediate risk of attempting to harm themselves or someone else, call triple zero (000).
    • Fact sheet

      Learn more about stepped care and the different ‘steps’ available for accessing mental health services.

    • FAQs


      Learn more about how the PHN is implementing stepped care mental health services in our region.

    Important numbers
    • Central intake and referral line 1300 747 724
    • Central intake and referral fax 1300 787 494
    • Medical Objects 
      PHN Mental Health Intake Central Queensland: PC4558000B1
      PHN Mental Health Intake Wide Bay: PW45580006G
      PHN Mental Health Intake Sunshine Coast: PS4558000Y8
    Support services
    • Lifeline 13 11 14
    • Suicide Call Back Service  1300 659 467
    • Men’s Line Australia 1300 78 99 78
    Related pages

    Our philosophy of building on and enhancing the existing mental health system is coupled with a rigorous monitoring framework aimed at ensuring service effectiveness.

    Read our mental health governance framework

    Reporting requirements

    If you a commissioned provider of mental health services, review your reporting requirements.
    Minimum data sets