Provide feedback

We’d love to hear from you.

At Central Queensland, Wide Bay, Sunshine Coast PHN we believe that everyone should have the opportunity to provide their feedback on our performance – the good, the great and the not-so-great.

We are here to serve the Central Queensland, Wide Bay and Sunshine Coast communities in the area of primary health care, information and planning, service design and supporting the general practices in our region. We need you to tell us how we’re going and if we need to make improvements.

If you have a complaint, compliment or suggestion that you would like to share with us about our performance or any other facet of our business, please feel free to contact us using one of the methods below. Please see our Feedback Policy for more information.

You are welcome to provide your feedback anonymously if you wish. However, if you would like your issue or concern to be followed up, we will need to have some contact details for you so that we can keep you informed.

 If you lodge a complaint and you are not satisfied with the outcome of the PHN’s investigation, further concerns may be raised with the Department of Health.

For more information, refer to the Department of Health's Primary Health Network Program Complaints Policy which describes how the Department of Health resolves complaints about a PHN or the PHN program.

Image
  • Online

This is our preferred method of contact. Please fill out and submit the online feedback form.

  • Email

Email your feedback to feedback@ourphn.org.au

  • Write

Feedback Officer
Central Queensland, Wide Bay, Sunshine Coast PHN
PO BOX 3067
Maroochydore, QLD, 4558

  • Call

07 5456 8100
8:30am - 5:00pm
Monday to Friday

  • Translating and Interpreting Service

If you need help in your own language, contact the Translating and Interpreting Service (TIS) on 131 450 or on their website and they will be able to arrange an interpreter.

  • National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have speech impairment to make and receive phone calls.

Visit the National Relay Service website.